Effective Date: 19th May 2025
Registered Company Name: Roomciti Concept (Roomciti)
Website: www.roomciti.com
Introduction
1. Introduction
At Roomciti, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our platform.
Information We Collect
From Users (Booking Customers):
- Full Name
- Company Name
- Email Address
- Phone Number (optional)
- Booking Preferences
From Businesses (Room Listings):
- Business Name (as registered)
- First and Last Name
- Business Email
- Website URL (optional)
- Business Certificate (PDF, PNG, JPG)
- Business Number (BN)
- Street Address, City, State, Postal code, Country
- Proof of Address (Utility Bill, DSTV, etc.)
- Any other legally required or verification documents
Third-Party Services
We share your data with trusted third-party providers only when necessary:
- Payments: Flutterwave & Paystack
- Analytics: Google Analytics (traffic only, not personal data)
- Chat Support & Verification: Live chat tool and Google reCAPTCHA
These third parties are required to maintain confidentiality and use data only as instructed.
Newsletter & Marketing Communications
You may choose to subscribe to receive updates or promotional emails. You can unsubscribe anytime using the link in our emails or by contacting support.
Data Security
We take appropriate technical and organizational measures to secure your data and prevent unauthorized access, disclosure, or misuse.
Data Retention
We retain user and business data for as long as necessary to provide services and meet legal requirements.
Refund Policy Notice
Refunds are subject to the individual terms provided by the room-hosting businesses. Please review the refund section in the Terms and Conditions attached to each booking and invoice.
What rights you have over your data
You have the right to:
- Request access to your personal data
- Request correction, deletion or refund (refer to section 8)
- Withdraw consent at any time
To exercise any of these rights, contact us at support@roomciti.com.
Updates to This Policy
We may update this Privacy Policy to reflect changes in legal, technical, or business requirements. You will be notified of any major changes via email or site notification.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact:
📧 support@roomciti.com
📍 Roomciti Concept, 46 Ladega Street, Olodi Apapa, Ajeromi/Ifelodun, Lagos, Nigeria